Frequently Asked Questions
This Agreement was last modified on 18th february 2016
We are pleased to accept orders from outside of the New Zealand . We support payment via Bank Transfer and Paypal payment methods for International customers. All items in our store are listed in US dollars, Euro and Pound Sterling. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping:
Do you ship worldwide?
Yes,We provide tracking number for all shipments. This will let you track the location of your purchase.
What is the delivery time?
Depends on where you live and the shipping forwarder of our choice.
We process orders during our main service hours, Monday to Friday, from 9:00 am till 6:00 pm (with the exception of New Zealand public holidays). The package will be ready for dispatch within 3-4 business days subject to payment clearance and stock availability.
Delivery time within the New Zealand will take 1-3 business days, Europe 5-7 business days and international shippings can take 7-10 working days. The advised dates of delivery may change because of events beyond our control.
Can You Provide Me With a Tracking Number?
Yes. We provide you with an International tracking number.
How Much Will it Cost to Ship to Me?
The pricing for the shipping options will be presented to you before you finish your checkout. All of the store items are weighed properly so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. We is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.
Please contact Customer Service with any concerns regarding defective products so that our team can assist you with finding a resolution through the proper channels.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail or fax it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by us are insured for 100% of the package’s value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.